Just like my first visit, my 2nd & 3rd visit was outstanding. From the moment I checked in to ehen I checked out, the staff was professional & courteous. Unlike my previous dentist offices, this one is modernized where each room is equipped for xrays and scanning technology giving clear, vivid 3d views of my dental structure. The drilling process is less noisy, making it softer to my ears, & calmer to my nerves. Once the pains meds were gently administered, I was painless throughout both process: root canal/new crown & 2nd crown replacement. Dr. Chien also has the ability to either send request to have crown made outside off-site, or have it made inside, on-site. It's good to have options, I prefer in-house, live & in touch, more control to make product. The results of my 1st crown & final fit was to my expectations. My 2nd one is in process being made. I'm sure it will be a good fit too! Kudos to Dr. Chien & staff.